Location of offices near family and friends. Most of the folks in the practice offices are easy to talk to and listen for the most part.
Lack of candid communication about issues and rumors. Lack of focus and effort on training our staff and identifying proper candidates with the basic skill sets that will make them successful in public accounting. Way too much focus on GPA as opposed to considering a candidate with a lower GPA but one who worked industry to support their education cost, etc.