| Topic Name: |
agency |
| Message Name: |
My Reasons III |
| Date Posted: |
03/06/2006 |
| In Reply To: |
I remember reading an email that went through agency and back to systems from an agent. I mean she just ripped systems up one side and down the other about system outages. Rightfully so! Imagine having a client or prospective customer in your office and not being able to get to some form or their records. You'd be pissed too.
The last I heard they were making some efforts to remedy the situation. I know how I would have done it just like Jack Welch from GE did it... your fired and your fired and your fired....
What really pissed me about SF was how I saw talent wasted. If I were to have come in there and even made the very mention of the idea that an agent should have a clients info available on their desktop the moment that person phoned in via some telephony recognition I would have been shot down. I could not have even imagined how more responsive one of their million dollar agents in Texas could have been with his clients. Ever call someplace and have to wait while someone has to pull up your file after they ask you for the 20th time your name and address. Does it piss you off? No, I saw no place for people like myself there. It was the perfect place for show time at the vending machines.
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| Message: |
www.counterpunch.com/roberts03062006.html
Now there's an interesting article noteworthy to read. I don't care how slanted the website may seem but it's the truth.
Here's were Ed Rust Jr. and I see different here in America. His view and with nod of approval is to employ offshore workers from India. Executives like Ed can claim the "global competition" reason all they want too but the facts are companies like State Farm are not providing enough new jobs. That's right you read it right. Not my son or daughter who look for employment can't find a job because of what companies like State Farm do. Why should I buy their insurance? You tell me.
What did I read today 10,000 AT & T employees gone by 2009? How many do Ford and GM plan to rif? You tell me. Now ask yourself think they are going to buy that expensive SF policy or go to Progressive or what has that TV ad from Safe Auto been promoting.
GONY claims he's going after the money in the can or the mattress. Good luck! Between the number of people loosing their jobs and the rising price of gasoline which could go anywhere but down about all you'll get is just the mattress and an empty can.
Drive around and see what the younger generation is driving. Granted it may not be some sporty SUV but by and far the younger generation entering the workforce has probably the least probable chance of moving up in the workplace than any other generation to be born in America. That's the truth. Those are your future clients. People laugh when I mention wait until Wal-Mart gets into insurance. They want the bank now so why not get into insurance? I can't think of a larger network of stores capable and able of servicing a broad number of customers. Even SF couldn't compete with that. In the end CEO's like Ed Rust Jr. did his own company in by standing up and unemploying his customers along with his colleges. Like Paul Craig Roberts states they may spin it as creating more jobs for Americans but nothing could be farther from the truth. Even right there in the Bloomington/Normal area where SF Corp. is at imagine what home business would be generated if 1800 or so of those contracted offshore workers were Americans buying homes. Ed and Dick Shellito can argue we can't find the skills needed in Americans but that is anything but the truth.
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