| Topic Name: |
CS Restructure |
| Message Name: |
B. Doyles Latest... |
| Date Posted: |
02/03/2006 |
| In Reply To: |
Well, you knew it had to happen. CS will no longer have any client contact or non-phone-related work. I guess it makes sense but I'm approaching it with a heavy heart.
Some of the changes feel like a slap in the face... with a brick... attached to a Semi-Truck. If someone else wants to post details here they can feel free.
One of the funniest things about what was shared today is that we're moving towards industry standards that other companies with call centers have used for years. I'm really glad that we're adopting the same techniques that make so many call centers soooo fantastic to work with. Way to distinguish us as leaders. |
| Message: |
In today's recent HRO 'update' he states that since IDG/ODG is well underway, they are going to focus on CS restructuring...
Makes total sense to me since the IDG/ODG restructuring pretty much caused a lot of experienced HRO folks to leave for 'Other Opportunities outside the firm'. Broke one thing already; why not get started on another? CS seems like a good a place to start as any.
IMHO, TBA was actually getting better before they decided to use IDG /ODG to better leverage experienced associates across the firm. Only problem is, there are very few experienced assc to leverage thus killing the premise of having IDG/ODG.
By the way, i heard that training budget was cut from 4 million to 400,000.00 this year. Are they just going to throw new tech/qa assc out to client teams with 1/2 days worth of tba training? Or does this mean that there will be even less opportunity for folks to 'advance' themselves? Oh well, so much for 'Don't underestimate the importance of ppl'...
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