| Topic Name: |
CS Restructure |
| Message Name: |
Sr. CSA |
| Date Posted: |
02/03/2006 |
| In Reply To: |
Well, you knew it had to happen. CS will no longer have any client contact or non-phone-related work. I guess it makes sense but I'm approaching it with a heavy heart.
Some of the changes feel like a slap in the face... with a brick... attached to a Semi-Truck. If someone else wants to post details here they can feel free.
One of the funniest things about what was shared today is that we're moving towards industry standards that other companies with call centers have used for years. I'm really glad that we're adopting the same techniques that make so many call centers soooo fantastic to work with. Way to distinguish us as leaders. |
| Message: |
With some slight dissapointment I find that I am mapped into the Client Analyst position. I am currently a CSPM.
"Dissapointment?" you say. "But why?"
The parts of my job that I enjoy most are maintaining my client relationship and troubleshooting/requirements analysis/streamlining processes. These will not be part of the role I've mapped into. I will have to search for a ODG role at the BOM level to do the things I've done up until now. That's not so bad... what's bad is that, while I search for a BOM role, I will be working similar hours as before doing aspects of my job that aren't as engaging for me.
I'm still within pay band 2 limits for pay (though I'm in a payband 3 role). A Sr. CSA mapping would have meant either more hours at home or more money for hours spent at work (gotta love OT).
Guess there's a bright side for those PMs out there who will now be Sr. CSAs ;).
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