| Topic Name: |
CS Restructure |
| Message Name: |
Couldnt agree more |
| Date Posted: |
02/02/2006 |
| In Reply To: |
Well, you knew it had to happen. CS will no longer have any client contact or non-phone-related work. I guess it makes sense but I'm approaching it with a heavy heart.
Some of the changes feel like a slap in the face... with a brick... attached to a Semi-Truck. If someone else wants to post details here they can feel free.
One of the funniest things about what was shared today is that we're moving towards industry standards that other companies with call centers have used for years. I'm really glad that we're adopting the same techniques that make so many call centers soooo fantastic to work with. Way to distinguish us as leaders. |
| Message: |
"Some of the changes feel like a slap in the face... with a brick... attached to a Semi-Truck."
You took the words right out of my mouth
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