| Topic Name: |
AHOD for the Sinking Ship |
| Message Name: |
For The Life Of You |
| Date Posted: |
01/30/2006 |
| Message: |
Let's not forget to mention that QAS's are there to save Plan Admins butts by identifying trends and screw ups. Although CSAs are the ones getting the feedback.....PM's, UM's and BA's are the one's that benefit the most from the QAS role. Your right, who would want to listen to calls and evaluate them only to discover the CSA isn't always to blame.....most of the time is not and still have to give the CSA feedback on a TBA issue that should have never happend in the first place or a process that is incorrect because BA's don't have a clue....
It would be nice to have everyone on the same page for a change. Why should a customer have to wait 6-8 weeks to get their check and why are there 300 WF's out there on any given day that are more than 5 days old and the CSA is being held accountable on their calls and assesments.
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