| Topic Name: |
CS Changes |
| Message Name: |
CS restructuring |
| Date Posted: |
01/30/2006 |
| In Reply To: |
Lips are sealed, word has it that confidentiality statements were signed by upper management to avoid leaks.
Has anyone heard anything about the changes that will be announced this week?
There's plenty of blocked time marked "private" in the DGM calendars and other bits that leave one wondering what is so big that not a peep has been heard. |
| Message: |
There will be two levels of CSAs. There will be a regular CSA and a CSA specialist (a variation of what used to be a Sr. CSA. The top of the pay band has been increased for the CSA specialist. It was determined that for CSAs, engagement was lowest and attrition highest among the CSAs who had been there 24 months. The restructure is intended to convey the belief that tenured CSAs have opportunities beyond "hitting 5th level and maxing out in the pay band"
The training is supposed to be improved to remove obstacles to learning (the biggest of which is technical issues)
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