| Topic Name: |
Where Will It End? |
| Message Name: |
We Are Letting It Happen! |
| Date Posted: |
01/25/2006 |
| Message: |
India Times
TUESDAY, JANUARY 03, 2006
DELHI: The business process outsourcing (BPO) sector that has so far focused on basic services??customer care, telemarketing, data entry and insurance claims processing ??is set to graduate to newer services.
Says Kiran Karnik, president, Nasscom: ``there will be a distinct shift from traditional BPO services to KPO (Knowledge Process Outsourcing) kind of services. I see companies getting deeper into areas like HR and F&A.???? So instead of just managing payroll, vendors will scale up to take care of, say, career and retirement planning.
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So...pretty soon we will be contacting the people in India who took our jobs for career and retirement planning.
That's rich!!!!
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