| Topic Name: |
Engagement Scores? |
| Message Name: |
New Scoring System |
| Date Posted: |
01/18/2006 |
| In Reply To: |
There's a message comming out on them soon. Dale says that it is an unnacceptable number and senior leadership is partially to blame -- not associates or their managers. |
| Message: |
Let's not forget that the methodology for engagement scores changed one or two quarters ago. The new system generates higher scores than the old system. What is now a 34 is likely a 24 under the old system.
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