| Topic Name: |
Engagement Scores? |
| Message Name: |
Don't bet on it. |
| Date Posted: |
01/18/2006 |
| In Reply To: |
We haven't seen the bottom yet. That score was Q4 FY05 (July - September). So that reflects the first real view of the changes that are just now happening in earnest.
So figure Q1 FY06 will show up in April (if they even measured in the last quarter). Those will be down because that was the heat of AE. Then there's the current quarter -- people now see the pay for lunch program and the outcome of increases, higher premiums, and some of the AI fallout.
Can it get worse? Probably. Those Total Pay, Recognition and Leadership numbers are going to continue to freefall.
What might be even more startling is the huge jump in Shared Service engagement numbers. It will be interesting to see those on a practice-level basis, but they went from the highest in the firm to the lowest. Some of that might be due to the uncertainty of changes following the hiring of the SBS leader and the subsequent org changes. But a significant number of those associates (many of whom have much longer tenure than associates in HRO) are more impacted by pay for lunch and healthcare costs. AI is a rumor to a lot of those folks.
It really doesn't matter, though. At a certain point (like adding in the "value" of free lunch to total pay), engagement scores will be a rumor. They are simply too embarrassing to be published. |
| Message: |
I think a lot of our CSAs were appeased by the recent LS pay hike for them. 4% will go a long way towards buying happiness.
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