| Topic Name: |
Engagement Scores? |
| Message Name: |
Pretty Sure Our Clients Will Find Out. |
| Date Posted: |
01/18/2006 |
| In Reply To: |
Just read the source posting on engagement. I must say, I'm kinda impressed that Dale didn't try to justify such a low score. Usually it's , "Well we just got through a rough Annual Enrollment period, we expected the scores to be low" or some other rubbish to try to explain away low scores as an anomoly.
Couple things hit me:
1. He is finally realizing that there is an issue within the firm; wondering why it took him so long to finally own up to it?
2. I wonder what sort of information his managers were whispering in his ear abt the scores; must have been something good cuz it took our CEO this long to finally admit theres a problem.
3. Wonder how the analysts would react if they knew about how the employees really feel abt working at HA? In the Q4 conf call, one analyst did ask abt how the ee's felt regarding the cut in incentives and benefits, but didn't really dig deeper. Too bad, I thought he was on to something.
4. Finally, was it all really worth it? I just feel the company sold out it's prime engine, the associates. We sacrificed what we were for something i'm not quite sure of yet.
Hopeful that the damage isn't beyond repair.
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| Message: |
I work on a client team that's had a rough couple of years. I know that my client hasn't been happy with our quality lately, they feel like they're working with a different company than the one that they're used to. I know our clients talk to each other... I wonder if they'd start connecting the dots if they realized that our staff is much smaller and that the employees here are so unhappy.
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