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Vault Message Board: Hewitt Associates

Topic Name: Engagement Scores?
Message Name: Balancing Act
Date Posted: 01/18/2006
In Reply To: Not if they can find bigger savings else where,ie more cuts, Hewitt can still save money by outsouring work like supporting services, in house IT. Until the the engagement save more money then be damn to engagement.
Message: As with most of you, I could write a novel about what's happened over the last 5-10 yrs. Not a Cult Member was correct with what they said. Engagement does matter and it impacts the bottom line, especially for a company like us that provides a service. Does it really matter the motive why a company wants to focus on engagement? No. What matters is what makes money. Making sure you have engaged employees will help you make money. That should be a good thing for employees. Obviously, this is not happening and has not been for some time. As an employee, you are managing yourself as your own business. Walk away and take your skills with you if you think the grass is greener...the benefits better. Start your own business if you think you can do it better. I agree it's tougher today to try and help this company make changes as the powers that be are not listening to the right people (or haven't been..maybe this is changing?). I agree, many people knew (and strongly voiced) two years ago that engagement was not an issue with the managers. In typical fashion, reality did not come into play and the issue was not assessed correctly. They are backed into a corner, and now have to deal with the true issues (and there are many). If they would have listend to the right people two years ago and appropriately addressed the issues, some of this could have been avoided; profits would be better and costs lower. However, stop complaining, and start doing something about it if you have all of the answers. What have you got to lose. HA still has a good product and good people. Give the leader credit for coming out and doing what he did. I would agree there weren't many options, but they decided to tackle it head on. They could have avoided it altogether and not come forward and left everybody guessing. They and he did not. Would you?

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