| Topic Name: |
Managers |
| Message Name: |
Check this out things have not changed |
| Date Posted: |
02/16/2006 |
| Message: |
Job title: Department Manager
Location: New York, NY
Dates of Employment: 4/2005 to Present
Submitted on: MAY 18, 2005
All associates are hired in as part-time and you will work your way up
to full time status. The turnover rate among sales associates is
phenomenal. With a new group of associates starting every week.
Associates are screened but many that work there are students that
really do not have the level of commitment needed. (Many associate call
out on a regular basis or just don't show up for work.
All Manager candidates are offered full-time status - the turnover rate
among manager's is also great with many manager candidate's quitting
within the their first week to a few month's
The training that is provided is very satisfactory. This company has
worked hard to develop a good training program to launch their
management associates into their positions. Although a good program
their definitely needs to be some enhancements done to it so that the
associate have more support on the job. ( I am not sure if they realize
this but this is a major cause of their high turn-over-rate for
Manager??s. In addition to the ridiculously long hours.
All Manager's will work a 10 hour day every day.
If you have a social life or a family. Think again about working for
this company as you will spend most of your time their and the rest of
your time trying to manage your exhaustion so that you can get the tasks
in your personal life accomplished.
All associate's that are wooed by this company are high caliber
associates who become disillusioned by the fast pace, and sometimes
unrealistic demands placed upon them by senior managers.
YOU MUST GREET EVERY CUSTOMER. WHICH AT TIMES MEAN THAT WITHIN A MINUTE
YOU MIGHT BE GREETED 6 or 7 times.
Customer Comment: ??Do they pay you to say hello every 5 seconds?"
Associate: " Well not per se but it is required that we greet every
customer so it is possible that you will be greeted many times on your
way in, through out your shopping experience, as well as on your way out.
Customer: " Wow, Well I wish they would stop. It is really kind of
annoying. Once or twice okay but 50 time is a bit ridiculous.
In addition: to this be required the company secret shops the
associates. A good practice but secret shops are really unrealistic and
does not paint a good enough picture. A one day snap shot does not paint
a good enough picture for what happens everyday.
Manager's are expected to be merchants but are really not given the
opportunity to be good merchants. Simply put department manager's are
overpaid sales and stock associates. With the amount of activity that
goes on throughout the day and the number of customer that you must
support (customer comes first) it is almost impossible for you to get
anything but the basics done.
YOU WILL HAVE AT ANY GIVEN TIME 4 TO 5 different people giving you
different direction.
The walkie- talkies that are used are overly used by manager's on duty.
They interrupt and are a nuisance at time.
Many times their is unprofessional banter coming across the airwaves
that can be overheard by the customer.
There is also a high level of sarcasm used with staff that is
unprofessional and used out of the fear of confrontation by that of
senior manager's
This is a very operationally inclined company. Upper management are not
trained properly in managing and coaching their people.
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