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Get the inside scoop on jobs and employment at USAA. With employee surveys, company profiles, job listings, message boards and more, Vault is your complete resource to jobs and employment at USAA.

9800 Fredericksburg Rd
San Antonio, TX 78288
United States

(210) 498-2211
Fax: (210) 498-9940
www.usaa.com

The core of the culture

"Emulation of the military culture" is a description that tends to crop up when insiders explain the company ethos. But most are upbeat in their accounts, commenting that "the corporate culture is great" and "USAA has excellent core values." But your experience may hinge on your department. With respect to career advancement, one source says, "Although the Phoenix office is growing quite a bit, they keep telling the representatives that there is a lot of potential for growth and advancement, but I didn't see that in the four-and-a-half years I was there.......

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Employer Type: Private Company
Chairman and CEO: Robert G. Davis
No. of offices: 8

2006 Employees: 21,800

2006 Revenue ($ mil.): 13,416

2006 Income ($ mil.): 2,330

"Pretty decent bonus package" and good benefits

Some aspects of diversity hiring could be better

Our extended Gold Snapshot for USAA contains about 3x more information than our basic snapshot

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Read More about USAA Jobs

USAA employee surveys are collected by Vault editors, Vault Gold Surveys provide detailed information on jobs and employment at specific employers.

Member Service Specialist, Phoenix, AZ (September 10, 2008)

Employee Workplace: This company is one of the worst companies you could work for. The training absolutely stinks. I ha... READ MORE

Interview & Recruiting: Phone interview. Personal interview, typing test, behavioral written customer service test. Drug te... READ MORE

Business Outlook: Politics! All they care about is adding more products. They did just open up their membership which... READ MORE

Project Management, San Antonio, TX (August 15, 2008)

Employee Workplace: When I worked at USAA it wasn't a great place to work. Employee morale was very low. There was jus... READ MORE

Interview & Recruiting: Expect behavioral questions. That's all they ask at USAA. Every interview is different, but I beli... READ MORE

Salary & Compensation: Pay sucks. But, there is potential for BIG bonuses. When I worked there it was always between 10%-... READ MORE

Business Outlook: Most states, including Arizona, but not all states are "right to work" states. It simply means that ... READ MORE

Customer Service Representative, Springfield, MO (May 31, 2008)

Employee Workplace: USAA outsources their customer service. I suppose there must an internal reason, but I digress as I ... READ MORE

Business Outlook: bleak READ MORE