Company or Recruiter:
|
|
Next Step Systems
|
Industry:
|
|
Communications/Networking Equipment
|
Function:
|
|
Technical Support
|
Location:
|
|
Boulder - Longmont, CO
|
REF Code:
|
|
|
|
Position Level:
|
|
Experienced
|
Position Type:
|
|
Full Time
|
Salary:
|
|
$40 - 60K
|
|
$55-58k
SHIFT(THURS-SAT alt WED: 7pm-7am)
Responsibilities:
Provide technical support during network test exercises, actual disaster recoveries and in support of production services. This includes all levels of problem determination & resolution using various diagnostic monitoring tools & equipment, & service provider resources to successful completion.
-Support Monitoring team on triaging alarms on both network & systems.
-Provide Networking team with layer 1 & 2 support on Cisco routers.
-Support of the Company's Global Network, which consist of Layer1, 2 & 3 network components.
-Coordinate with network service providers to resolve outages & initial activation.
-Provision network resources for internal/external customers to fulfill their communication needs via network management tools, & systems.
-Escalate problems to the internal Network Engineering & external vendors as required.
-Technical assistance to all internal/external customers during circuit outages.
-Perform configuration changes in response to client issues.
-Assemble & update documentation in the form of problem & change management tickets.
-Maintain technical expertise & required industry certifications & stay current with new & emerging Layer1 technologies.
-Have a base familiarity with client base & the network resources being utilized by all internal/external customers. Use this information to assist in resolving network issues or trouble shooting network outages or impairments.
-Assist in implementing internal/external customer??s disaster recovery networks, with varying organizations within Company.
-Make recommendations on Alarm auto-processing.
-Verify validity of alarms and follow triage troubleshooting procedures as outlined.
-Work with remote locations on verification & resolution of Alarms.
-Assume the role of problem owner & notification for service requests.
-Assemble & update documentation in the form of problem & change management tickets.
-Have a familiarity with client base & the network resources being utilized by all internal/external customers. Use this information to assist in resolving network issues or trouble shooting network outages or impairments.
-Working knowledge in activating, provisioning, and troubleshooting DWDM, SONET, T3, T1/Frac-T1 and frame relay/IP networks.
-Strong network troubleshooting skills are required.
-Working knowledge of SONET and DCS (T1, T3), CSU/DSUs, DWDM, TDM??s, fiber optics, router??s, and switches is desirable.
-Working knowledge of network transition language (TL1) is required.
Qualifications :
-College degree or equivalent work related experience with a minimum of H.S Diploma or GED required; B.S. degree in Electrical Engineering or Computer Science is highly desirable.
-2-3 years experience in a Network control/management center or Central office environment.
-Working knowledge in activating, provisioning, and troubleshooting DWDM, SONET, T3, T1/Frac-T1 and frame relay/IP networks.
-Strong network troubleshooting skills are required.
-Working knowledge of SONET and DCS (T1, T3), CSU/DSUs, DWDM, TDM??s, fiber optics, router??s, and switches is desirable.
-Working knowledge of network transition language (TL1) is required.
-Strong customer service and communications skills (written and oral) are required.
-Experience with a variety of switch & router hardware, carrier services, network services, network management, network termination equipment and associated diagnostic equipment.
-Technical knowledge & experience with various network protocols are required.
-Must have the ability to lead and direct vendors to assist them in their efforts.
-Knowledge & experience with PC LAN protocols and connectivity.
-Ability to interact and influence change within the team that you??re working in.
-Excellent communications skills (written and oral) are required.
-Strong time management and organizational skill are required.
-Shift work is required.
|
Contact:
|
Mike Stapinski
|
Phone:
|
630-428-0600
|
Fax:
|
|
E-mail:
|
jobs@nextstepsystems.com
|
URL:
|
|
|
|
Next Step Systems
Next Step Systems is a recruiting firm specializing in permanent employment of Information Technology (IT) Professionals. We work with candidates and jobs at all levels. We are currently working on 200+ full-time technical positions nationally. We're a Chicago based Technical Employment Service that has computer job openings across the country.
Here is a partial list of recent positions and titles:
Programmer Developer
Business/Systems Analyst
Quality Assurance
Database Administrator
Datawarehouse
Data Modeling
LAN, WAN and SAN Administrator
Network Engineer
Systems Support
Technical Sales
Sales Support Engineer
Account Manager
Project Leader
Manager
Director
VP
CTO
CIO
If you are on the job market and have technical or computer skills, please send your resume with salary expectations to jobs@nextstepsystems.com.
We are Information Technology recruiting specialists, providing a personalized service to fit the changing needs of our job seeker clients and our employer clients. From technical jobs in Chicago to network jobs in Philadelphia and Denver, we have been successful. Visit us on the web at http://www.nextstepsystems.com.
|
|
|
|
|
|
