Company or Recruiter:
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Next Step Systems
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Industry:
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Hardware
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Function:
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Systems Administration
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Location:
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Chicago, IL
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REF Code:
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Position Level:
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Experienced
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Position Type:
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Full Time
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Salary:
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No Preference
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$45-58K
Technical Support Specialist
We are currently seeking a Technical Support Specialist who will troubleshoot applications and software for all internal customers and deliver training to end users in the organization in support of business objectives. This includes prioritizing, documenting, resolving and following up on end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require in-person, hands-on help at the desktop level.
Requirements:
CB BS in Information Systems; other post-secondary education considered with relevant experience
CB MSCE preferred but not required
CB A minimum of 5 years experience with hardware/software support
CB A minimum of 3 years experience with Cisco hardware (PIX501)
CB Extensive desktop and server operating systems experience, including Windows 2000, Windows XP, Server 2003, Active Directory, Exchange, Unix
CB Advanced working knowledge of personal computer software packages (e.g. Microsoft Office for Windows), as well as demonstrated understanding of relational database design and operation, query tools, reporting tools, and decision support tools
CB Experience with computer information systems, telecommunications, networking and other IT related concepts (Configuration Management, Incident Management, Problem Management, etc.)
CB Experience working with ISPs, IT vendors and support, DSL Modems, firewalls, switches
CB Strong communications skills; oral and written
CB Strong interpersonal skills with a focus on customer service
CB Demonstrated problem solving and analytical skills
Responsibilities:
Communication, Technology, and Application Infrastructure
CB Prioritize, respond and follow up on issues where information is readily available or standard procedures/processes exist
CB Initiate and solve complex technical issues using an incident management system, and escalate accordingly
CB Perform fixes at the desktop and server level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
CB Recommend OS patch process/systems at desktop and server level
CB Perform off-site/on-site analysis, diagnosis, and resolution of complex server/PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed
CB Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products
CB Install, configure, test, maintain, monitor, and troubleshoot server backups
CB Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved
CB Collaborate with other members of the Technical Support team to analyze and respond to technical problems and participate in cross-training sessions
CB Communicate software problems and issues to software development and support teams
Information Management
CB Record, track, and document the help desk request problem-solving process through to final resolution
CB Familiar with the ITIL process
CB Contribute to the documentation of technical requirements and specifications
CB Develop knowledge database, help sheets and frequently asked questions lists for colleagues and end users
CB Undertake research analysis as requested
Contact Information:
Mike Stapinski
jobs@nextstepsystems.com
Next Step Systems
http://www.nextstepsystems.com
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Contact:
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Mike Stapinski
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Phone:
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630-428-0600
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Fax:
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E-mail:
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jobs@nextstepsystems.com
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URL:
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Next Step Systems
Next Step Systems is a recruiting firm specializing in permanent employment of Information Technology (IT) Professionals. We work with candidates and jobs at all levels. We are currently working on 200+ full-time technical positions nationally. We're a Chicago based Technical Employment Service that has computer job openings across the country.
Here is a partial list of recent positions and titles:
Programmer CB Developer CB Business/Systems Analyst - Quality Assurance
Database Administrator CB Datawarehouse CB Data Modeling
LAN, WAN and SAN Administrator CB Network Engineer CB Systems Support
Technical Sales CB Sales Support Engineer CB Account Manager
Project Leader CB Manager - Director CB VP CB CTO CB CIO
If you are on the job market and have technical or computer skills, please send your resume with salary expectations to jobs@nextstepsystems.com.
We are Information Technology recruiting specialists, providing a personalized service to fit the changing needs of our job seeker clients and our employer clients. From technical jobs in Chicago to network jobs in Philadelphia and Denver, we have been successful. Visit us on the web at http://www.nextstepsystems.com.
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