Company or Recruiter:
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Next Step Systems
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Industry:
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Communications/Networking Equipment
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Function:
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Systems Administration
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Location:
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Boulder - Longmont, CO
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REF Code:
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Position Level:
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Experienced
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Position Type:
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Full Time
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Salary:
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$40 - 60K
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$66-$82K
-Install cost effective, operationally supportable solutions that meet complex customer requirements and SLAs.
-Deliver first tier support for complex environments.
-Provide clear technical documentation and written ISO9001 procedures to ensure other members of Central Operations can assist in monitoring, troubleshooting and changing complex customer environments.
-Responsible for direct customer communication, working closely with other central operations technical teams and customer service teams.
-Build and maintain relationships with key customers technical staff members and with internal stakeholders from customer service and field operations.
-Provide assistance/training and leadership to other engineers.
-Perform weekly and monthly maintenance activity when required
-Perform after-hours support as needed.
-Provide direct operational support of largest customers, maintaining ownership and a deep technical knowledge.
-Responsible for direct customer communication, working closely with other central operations technical teams and customer service teams.
-Build and maintain relationships with key customers technical staff members and with internal stakeholders from customer service and field operations.
-Deliver end of the road support for complex environments.
-Provide assistance/training and leadership to other engineers.
-Perform weekly and monthly maintenance activity when required
-Perform after-hours support as needed.
-Develop and install cost effective, operationally supportable solutions that meet complex customer requirements and SLAs.
-Provide clear technical documentation and written ISO9001 procedures to ensure other members of Central Operations can assist in monitoring, troubleshooting and changing complex customer environments.
Qualifications:
-College Degree preferred but will consider applicants with equivalent work-related experience with a minimum educational requirement of a H.S. Diploma or GED equivalent.
-Three to Five years industry experience in a Windows systems operations or engineering role, with substantial end-user or customer support interaction.
Experience with:
-Strong Windows server support in a large, production environment.
-Application troubleshooting, aided by developers and DBAs
-Sound understanding of hardware fundamentals. Able to make specific hardware recommendations based on I/O bound, memory bound, or processor bound applications.
-Enterprise level storage (Array/DAS) and tape backup platforms.
-Able to troubleshoot and provide resolution for servers with performance issues.
-Able to create end to end system monitoring and reporting solutions using performance monitor, SNMP and or by integrating third party products.
Additional requirements:
-Scripting skills required.
-Knowledge of data communication concepts and technologies is required.
-Strong problem isolation and resolutions skills required.
-Must have the ability to lead and direct vendors to assist them in their efforts.
-Good interpersonal skills are a requirement.
-Adaptable and willing to learn new technologies.
-Must have the ability to effectively work in a team environment, as well as independently.
Contact information:
Mike Stapinski
jobs@nextstepsystems.com
Next Step Systems
www.nextstepsystems.com
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Contact:
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Mike Stapinski
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Phone:
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630-428-0600
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Fax:
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E-mail:
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jobs@nextstepsystems.com
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URL:
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Next Step Systems
Next Step Systems is a recruiting firm specializing in permanent employment of Information Technology (IT) Professionals. We work with candidates and jobs at all levels. We are currently working on 200+ full-time technical positions nationally. We're a Chicago based Technical Employment Service that has computer job openings across the country.
Here is a partial list of recent positions and titles:
Programmer Developer
Business/Systems Analyst
Quality Assurance
Database Administrator
Datawarehouse
Data Modeling
LAN, WAN and SAN Administrator
Network Engineer
Systems Support
Technical Sales
Sales Support Engineer
Account Manager
Project Leader
Manager
Director
VP
CTO
CIO
If you are on the job market and have technical or computer skills, please send your resume with salary expectations to jobs@nextstepsystems.com.
We are Information Technology recruiting specialists, providing a personalized service to fit the changing needs of our job seeker clients and our employer clients. From technical jobs in Chicago to network jobs in Philadelphia and Denver, we have been successful. Visit us on the web at http://www.nextstepsystems.com.
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