Company or Recruiter:
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Next Step Systems
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Industry:
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Communications/Networking Equipment
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Function:
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Systems Administration
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Location:
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Boulder - Longmont, CO
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REF Code:
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Position Level:
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Experienced
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Position Type:
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Full Time
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Salary:
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$40 - 60K
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Responsibilities :
-Dedication to providing world class customer service.
-Act as Tier 2 escalation support to solve product and services problems related to OS Management
-Develop and maintain departmental processes and documentation.
-Perform Microsoft Windows operating system installations, provisioning, troubleshooting and decommissioning.
-Participate in Change Control Board to ensure product standardization and adherence to policies and procedures.
-Utilize Remedy for Problem Management and Change and Task Management.
-Provide immediate escalation of critical client problems that may become serious service delivery issues or may be reported to executive management.
-Participate in multiple projects and shifting workloads.
-Participate on projects providing technical expertise for the success of the project.
-Attend Design Review meetings to analyze prospective client system design.
-Provide post-implementation support.
-Participate in on-call rotation for after hours support.
Basic Function:
-To ensure service availability & reliability.
-To ensure client satisfaction with services provided by Systems Services.
-Respond to customer and automated alerts
-Triage problems/incidents in accordance to best practices in an effort to return system to operational state.
-Provide Root Cause Analysis as required
-Maintain accurate documentation, timely updates to tickets, provide required documentation to meet change management requirements.
Requirements:
-College degree BA or BS in relevant field (Computer Science, Management Information Systems, or Business) or equivalent Technical School training or equivalent work experience that includes appropriate training courses.
-5 - 7 years experience with various Unix based server operating systems, including the following:
--Red Hat Linux, SunOS Solaris Zones
--Sun/Veritas Cluster , LVM
--Network configuration such as 802.1q trunking
--IP addressing and routing
--SAN Connectivity
--Basic shell scripting
-Ability to make quick decisions and distribute tasks appropriately across team.
-Experience with installation, maintenance, and general support of Windows Server platforms
-Extensive problem-solving and troubleshooting skills.
-Excellent customer service skills.
-Ability to facilitate discussions to resolve technical issues with multiple teams.
-Experience providing services with a data center outsourcer, managed services provider, or web hosting business.
-Team player who can lead or follow as necessary.
-Excellent written and verbal skills.
-Ability to participate in off-hours and weekend support.
-Ability to effectively deal with change.
-Ability to multi-task and juggle multiple demands at once.
-Must possess strong interpersonal skills in order to work in a dynamic and fast-paced environment.
Other Preferred Skills:
-Experience with the following:
--Other Unix platforms , HP, AIX,
--Vmware ESX
--Opsware server management platform
--Concord SystemEdge and Ehealth monitoring platforms
--NetCool monitoring tools
--Citrix Presentation Server
--TSM Backup Software
-Experience with financial industry IS/IT requirements for security & business continuity.
-Experience developing, documenting and socializing systems or business management processes.
-Experience dealing with IT audits such as ISO and SAS-70.
-Experience with ISO 2001, TQM or other Industry Standard process management methodologies.
-Excellent organizational and time management skills.
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Contact:
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Mike Stapinski
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Phone:
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630-428-0600
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Fax:
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E-mail:
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jobs@nextstepsystems.com
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URL:
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Next Step Systems
Next Step Systems is a recruiting firm specializing in permanent employment of Information Technology (IT) Professionals. We work with candidates and jobs at all levels. We are currently working on 200+ full-time technical positions nationally. We're a Chicago based Technical Employment Service that has computer job openings across the country.
Here is a partial list of recent positions and titles:
Programmer Developer
Business/Systems Analyst
Quality Assurance
Database Administrator
Datawarehouse
Data Modeling
LAN, WAN and SAN Administrator
Network Engineer
Systems Support
Technical Sales
Sales Support Engineer
Account Manager
Project Leader
Manager
Director
VP
CTO
CIO
If you are on the job market and have technical or computer skills, please send your resume with salary expectations to jobs@nextstepsystems.com.
We are Information Technology recruiting specialists, providing a personalized service to fit the changing needs of our job seeker clients and our employer clients. From technical jobs in Chicago to network jobs in Philadelphia and Denver, we have been successful. Visit us on the web at http://www.nextstepsystems.com.
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