Company or Recruiter:
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Next Step Systems
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Industry:
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Communications/Networking Equipment
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Function:
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Project Management
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Location:
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Houston, TX
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REF Code:
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Position Level:
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Experienced
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Position Type:
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Full Time
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Salary:
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$40 - 60K
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$66-$82K
Responsibilities:
-Install cost effective, operationally supportable solutions that meet complex customer requirements and SLAs.
-Maintain deep technical knowledge of multiple technologies within a customer????????????????????????????????s environment.
-Provide direct operational support of largest customers, maintaining ownership and a deep technical knowledge.
-Deliver end of the road support for complex environments.
-Provide clear technical documentation and written ISO9001 procedures to ensure internal members can assist in monitoring, troubleshooting and changing complex customer environments.
-Responsible for direct customer communication, working closely with other technical teams and customer service teams.
-Build and maintain relationships with key customer????????????????????????????????s technical staff members and with internal stakeholders from customer service and field operations.
-Provide technical assistance to all internal/external customers during environment outages.
-Have a familiarity environment resources being utilized by customers. Use this information to assist in resolving environment issues or trouble shooting impairments.
-Provide assistance/training and leadership to other engineers.
-Perform weekly and monthly maintenance activity when required
-Perform after-hours support as needed.
-Learn automated resource functions and terminology.
-Learn alert management platforms, functions, and terminology.
-Learn related product offerings.
-Become proficient with the latest OS technologies.
-Provide assistance/training to other engineers.
Qualifications:
-College Degree preferred but will consider applicants with equivalent work-related experience with a minimum educational requirement of a H.S. Diploma or GED equivalent
-Three to Five years industry experience in a Network Operations Management or Network Engineering role.
-Routing protocols and related technologies including BGP, OSPF, EIGRP, MPLS, NAT.
-L2 switching and spanning tree technologies.
-Firewall, VPN and security technologies.
-DNS and load balancing technologies (SSL, Cookies).
-SNMP and monitoring platforms.
-Some hands-on Linux or Unix, Windows experience.
-Extensive knowledge of data communication concepts and technologies is required.
-Very strong customer service and communications skills (written and oral) are required.
-Strong network problem isolation and resolutions skills required.
-Must have the ability to lead and direct vendors to assist them in their efforts.
-Strong interpersonal skills are a requirement.
-Adaptable and willing to learn new technologies.
-Strong time management and organizational skill are required.
-Must have the ability to effectively work in a team environment, as well as independently or as a self starter.
-Must be willing to assist and direct junior technical staff
Preferred:
-CCNP, CCDP, CCSP, CCIP, JCIS, or CISSP
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Contact:
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Mike Stapinski
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Phone:
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630-428-0600
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Fax:
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E-mail:
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jobs@nextstepsystems.com
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URL:
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Next Step Systems
Next Step Systems is a recruiting firm specializing in permanent employment of Information Technology (IT) Professionals. We work with candidates and jobs at all levels. We are currently working on 200+ full-time technical positions nationally. We're a Chicago based Technical Employment Service that has computer job openings across the country.
Here is a partial list of recent positions and titles:
Programmer Developer
Business/Systems Analyst
Quality Assurance
Database Administrator
Datawarehouse
Data Modeling
LAN, WAN and SAN Administrator
Network Engineer
Systems Support
Technical Sales
Sales Support Engineer
Account Manager
Project Leader
Manager
Director
VP
CTO
CIO
If you are on the job market and have technical or computer skills, please send your resume with salary expectations to jobs@nextstepsystems.com.
We are Information Technology recruiting specialists, providing a personalized service to fit the changing needs of our job seeker clients and our employer clients. From technical jobs in Chicago to network jobs in Philadelphia and Denver, we have been successful. Visit us on the web at http://www.nextstepsystems.com.
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