Company or Recruiter:
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Next Step Systems
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Industry:
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Communications/Networking Equipment
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Function:
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Systems Integration
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Location:
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Boulder - Longmont, CO
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REF Code:
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Position Level:
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Experienced
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Position Type:
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Full Time
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Salary:
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No Preference
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$55-65K
Job Description:
Responsibilities : SHIFT (Sun-Tues alt Wed: 7am-7pm)
B Provide layer 1-4 network support. This includes all levels of problem determination and resolution using various diagnostic techniques, equipment, and service provider resources to successful completion.
B Assemble and update documentation in the form of problem and change management tickets.
B Provide technical assistance to all internal/external customers during circuit outages.
B Coordinate with network service providers to resolve outages and initial activation.
B Have a base familiarity with client base and the network resources being utilized by all internal/external customers. Use this information to assist in resolving network issues or trouble shooting network outages or impairments.
B Assist in weekly and monthly network maintenance activity when required
Position Responsibilities
Provide world-class customer support and technical expertise for customer networks.
B Provide layer 1-4 network support. This includes all levels of problem determination and resolution using various diagnostic techniques, equipment, and service provider resources to successful completion.
B Coordinate with network service providers to resolve outages and initial activation.
B Technical assistance to all internal/external customers during circuit outages.
B Respond to inbound customer requests (phone, email, tickets)
Assume the role of problem owner & notification for service requests.
B Assemble and update documentation in the form of problem and change management tickets.
B Have a base familiarity with client base and the network resources being utilized by all internal/external customers. Use this information to assist in resolving network issues or trouble shooting network outages or impairments.
B Respond to customer and internal initiated phone calls and email.
B Attend training courses, perform self-study, obtain network certifications.
B Learn automated resource functions and terminology.
B Study the Livelink Library Help Desk procedures.
B Strong network troubleshooting skills are required.
Qualifications : Must Requirements (including any physical requirements):
B College Degree preferred but will consider applicants with equivalent work-related experience with a minimum educational requirement of a H.S. Diploma or GED equivalent.
Must Requirements (including any physical requirements):
B Two to Five years experience in a Network control/management center or as a Network Engineer. B.S. degree in Electrical Engineering or Computer Science is highly desirable.
B Strong network troubleshooting skills are required.
B Strong customer service skills are required.
B Experience with a variety of switch & router hardware, carrier services, network services, network management, network termination equipment and associated diagnostic equipment.
B Technical knowledge & experience with various network protocols are required.
B Must have the ability to lead and direct vendors to assist them in their efforts.
B Knowledge & experience with LAN and WAN protocols and connectivity.
B Ability to interact and influence change within the team that youBre working in.
B Strong interpersonal skills are a requirement.
B Excellent communications skills (written and oral) are required.
B Strong time management and organizational skill are required.
B Must have the ability to effectively work in a team environment, as well as independently.
B Shift work is required. Proven leadership skills in a fast paced work environment is required.
B Ability to manage multiple responsibilities is required.
B CCNA or JNCIA within first six months of employment required.
Contact Information:
Mike Stapinski
jobs@nextstepsystems.com
Next Step Systems
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Contact:
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Mike Stapinski
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Phone:
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630-428-0600
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Fax:
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E-mail:
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jobs@nextstepsystems.com
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URL:
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Next Step Systems
Next Step Systems is a recruiting firm specializing in permanent employment of Information Technology (IT) Professionals. We work with candidates and jobs at all levels. We are currently working on 200+ full-time technical positions nationally. We're a Chicago based Technical Employment Service that has computer job openings across the country.
Here is a partial list of recent positions and titles:
Programmer B Developer B Business/Systems Analyst - Quality Assurance
Database Administrator B Datawarehouse B Data Modeling
LAN, WAN and SAN Administrator B Network Engineer B Systems Support
Technical Sales B Sales Support Engineer B Account Manager
Project Leader B Manager - Director B VP B CTO B CIO
If you are on the job market and have technical or computer skills, please send your resume with salary expectations to jobs@nextstepsystems.com.
We are Information Technology recruiting specialists, providing a personalized service to fit the changing needs of our job seeker clients and our employer clients. From technical jobs in Chicago to network jobs in Philadelphia and Denver, we have been successful. Visit us on the web at http://www.nextstepsystems.com.
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