Company or Recruiter:
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Next Step Systems
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Industry:
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Software
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Function:
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Project Management
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Location:
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Charlotte, NC
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REF Code:
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Position Level:
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Executive
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Position Type:
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Full Time
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Salary:
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$100 - 150K
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$120-$125K + bonus
Responsibilities:
-Lead the application & database management team in overall service excellence & customer support.
-Provide direct leadership & management to the Application & Database Management support team & coordinate effectively across all of Company for tiers 1-3 of Service Delivery & engineering development. This duty may include strategic definition & execution, performance management & reporting, delegation of work, conflict resolution, training & mentoring, hiring & firing recommendations & other related duties. Hire, train, & manage a team of ????????????????A???????????????? players at all positions within the team.
-Must have a working knowledge of application development life cycle & experience deploying new applications in an IT environment.
-Establish strategies, procedures, processes & a culture that leads to the overall highest customer satisfaction in the industry.
-Train, implement, & enforce the use of operational processes in areas such as customer implementation & support, emergency procedures, & troubleshooting. Maintain clear procedures & ISO9001:2000 certification for operations. Maintain a working knowledge of ITIL regarding best practices.
-Must be able to effectively schedule 24x7x365 schedules & delegate workflow for the Tier 1 & 2 operations staff.
-Hire the best customer service & technical talent available & train them to deliver excellent customer service & support to the data centers & customers.
Qualifications:
Must Requirements:
-College degree or equivalent work related experience
-Ability to provide world-class customer support & leadership for customers focused on Managed Services elements of Application Management & database management.
-5-10 years management & leadership experience required.
-Experience required in hiring, training & execution of mission critical operations team in a 24x7x365 environment.
-Must have a working knowledge of the Application Development Life Cycle & the IT infrastructure components that support new/revised application deployments.
-Extensive knowledge of data communication concepts & technologies is required.
-Strong customer service & communications skills (written & oral) are required.
-Minimum of 10 years of SAP, Oracle &/or Microsoft ERP systems required.
-Experience with a variety of technology platforms & databases are required, including multiple operating systems (Windows, UNIX, Solaris) & databases (Oracle, SQL) as well as other infrastructure technologies.
-Ability to hire, lead, train & support a team of ????????????????A???????????????? Players delivering Application & Database management services.
-Maintain ownership of detailed concepts of operations & procedure accuracy for these product lines for tiers 1, 2 & 3 service delivery support.
-Manage, lead & coach team of 2+ Application Engineers/Architects.
-Assist in the development & maintenance Application standards & operational procedures.
-Provide strategic direction, plans & growth for the Application & Database Management services within Company.
-Working knowledge in activating, provisioning, & troubleshooting managed storage (tape & disk), load balancing, operating systems administration, database administration, monitoring services.
-Strong systems & network troubleshooting skills are required.
-Strong networking skills & experience required.
-Strong project management, time management skills required.
-Strong leadership capabilities a must. Must have previous experience managing technical team members.
-Support new prospect & customers as requested by the sales team.
-Assist sales & marketing in the sales collateral & tools as well as training.
-Must have the ability to lead & direct vendors
-Ability to support sales engagements as an operational credibility & technical support person required.
Contact information:
Mike Stapinski
jobs@nextstepsystems.com
Next Step Systems
www.nextstepsystems.com
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Contact:
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Mike Stapinski
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Phone:
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630-428-0600
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Fax:
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E-mail:
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jobs@nextstepsystems.com
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URL:
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Next Step Systems
Next Step Systems is a recruiting firm specializing in permanent employment of Information Technology (IT) Professionals. We work with candidates and jobs at all levels. We are currently working on 200+ full-time technical positions nationally. We're a Chicago based Technical Employment Service that has computer job openings across the country.
Here is a partial list of recent positions and titles:
Programmer Developer
Business/Systems Analyst
Quality Assurance
Database Administrator
Datawarehouse
Data Modeling
LAN, WAN and SAN Administrator
Network Engineer
Systems Support
Technical Sales
Sales Support Engineer
Account Manager
Project Leader
Manager
Director
VP
CTO
CIO
If you are on the job market and have technical or computer skills, please send your resume with salary expectations to jobs@nextstepsystems.com.
We are Information Technology recruiting specialists, providing a personalized service to fit the changing needs of our job seeker clients and our employer clients. From technical jobs in Chicago to network jobs in Philadelphia and Denver, we have been successful. Visit us on the web at http://www.nextstepsystems.com.
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