Company or Recruiter:
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Next Step Systems
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Industry:
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Communications/Networking Equipment
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Function:
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Technical Support
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Location:
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Houston, TX
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REF Code:
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Position Level:
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Experienced
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Position Type:
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Full Time
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Salary:
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$40 - 60K
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$50-$56K
Responsibilities:
-Controls all changes to the production infrastructure rastructure (servers, routers, switches, etc).
-Operates and maintains the existing change control process.
-Ensures all configuration changes to infrastructure devices are carried out in a planned and authorized manner. This includes identifying the specific services and devices affected by the change and the existence of a backup plan should the change result in an unexpected state.
-Gathers all information about the configuration change in the technical environment; showing the relationship of the devices to other service elements.
-Identifies process issues and suggests improvement to processes utilized in the deployment of changes to the production infrastructure.
-Ensure process documentation is accurately maintained and follows standards.
-Must understand Service Level Agreements and their requirements.
Qualifications:
-College Degree preferred but will consider applicants with equivalent work-related experience with a minimum educational requirement of a H.S. Diploma or GED equivalent
-3-5 years experience in change control and problem management.
-Must demonstrate a passion for customer service and a desire to provide the highest level of support to Customers.
-Basic knowledge in various technical areas is required. (Networking/telecommunications, server hardware and operating systems, web servers, application servers, database systems, etc.)
-Must have the ability to learn quickly and develop new skills independently.
-Excellent communication skills; verbal and written.
-Good problem solving and decision making skills.
-Excellent organizational skills.
-Ability to manage multiple projects with shifting workloads and timelines in a fast paced environment.
-Must be willing to work off hours.
-Solid PC skills. (word processing, spreadsheets)
Contact information:
Gina Gomulka
gina@nextstepsystems.com
Next Step Systems
www.nextstepsystems.com
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Contact:
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Gina Gomulka
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Phone:
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630-428-0600
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Fax:
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E-mail:
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gina@nextstepsystems.com
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URL:
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Next Step Systems
Next Step Systems is a recruiting firm specializing in permanent employment of Information Technology (IT) Professionals. We work with candidates and jobs at all levels. We are currently working on 200+ full-time technical positions nationally. We're a Chicago based Technical Employment Service that has computer job openings across the country.
Here is a partial list of recent positions and titles:
Programmer - Developer-Business/Systems Analyst-Quality Assurance
Database Administrator-Datawarehouse-Data Modeling
LAN, WAN and SAN Administrator-Network Engineer-Systems Support
Technical Sales-Sales Support Engineer-Account Manager
Project Leader-Manager-Director-VP-CTO-CIO
If you are on the job market and have technical or computer skills, please send your resume with salary expectations to jobs@nextstepsystems.com.
We are Information Technology recruiting specialists, providing a personalized service to fit the changing needs of our job seeker clients and our employer clients. From technical jobs in Chicago to network jobs in Philadelphia and Denver, we have been successful. Visit us on the web at http://www.nextstepsystems.com.
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