Truck Dispatchers

Truck Dispatcher Coordinates Delivery Orders

Truck dispatchers coordinate and manage the schedules of truck drivers to ensure products and goods are picked up and delivered in a timely manner. They receive calls for truck services and contact their fleet of truck drivers to arrange the pickups and deliveries. They maintain contact with truck drivers throughout their routes to monitor their progress and to troubleshoot any problems that may arise along the way. They relay information to customers to keep them informed of delivery dates and time estimates. They may work for local or regional trucking companies, either alone or in a team of dispatchers, depending on the size of the company. The Department of Labor reports that there are 196,940 dispatchers employed in the United States.

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Quick Facts
Alternate Title(s) None
Duties Arrange and coordinate truck drivers and trucks for cargo and freight pickups and deliveries; ensure proper truck driver certification and licensing; maintain contact with customers by phone and e-mail; monitor trucks and schedules by using GPS and satellite tracking technology; troubleshoot problems that may arise.
Salary Range Below $25,000 to $75,000
Work Environment Primarily Indoors
Best Geographical Location(s) Opportunities exist in all regions with highest demand in New York, Los Angeles, Houston, Chicago, Phoenix, Dallas, Atlanta, and Minneapolis
Minimum Education Level
  • Associate's Degree
School Subjects
  • Business
  • Geography
  • Mathematics
Experience On-the-job training (junior level); several years experience
Personality Traits
  • Hands On
  • Organized
  • Problem-Solving
Skills
  • Business Management
  • Interpersonal
  • Organizational
Certification or Licensing None
Special Requirements None
Employment Prospects Fair
Advancement Prospects Fair
Outlook Little Change or More Slowly than the Average
Career Ladder
  • Truck Dispatch Manager
  • Truck Dispatcher
  • Junior Truck Dispatcher
  • Trucking Company Intern