Telemarketers

The Bureau of Labor Statistics expects telemarketer employment to decline through 2018. Causes for this decline may include the movement of call-center jobs overseas and the implementation of the National Do Not Call Registry. The National Do Not Call Registry, a free service offered by the Federal Trade Commission since June 2003, allows consumers to add their cell phone and landline phone numbers to a do-not-call list, from which telemarketers may not call. The registry's effect on the telemarketing industry has not yet been measured, but some employers are attributing decreased call volume and sales to the registry, as well as call-center shutdowns and layoffs. The Direct Marketing Association reports that telemarketing companies' call lists have been hard hit by the registry, with 25 to 50 percent of companies' call lists wiped out as a result.


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