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Industries & Professions /
Technical Support Specialists
It is relatively rare today to find a business that does not rely on computers for at least something. Some use them heavily and in many areas: daily operations, such as employee time clocks; monthly projects, such as payroll and sales accounting; and major re-engineering of fundamental business procedures, such as form automation in government agencies, insurance companies, and banks. As more companies become increasingly reliant on computers, it becomes increasingly critical that they function properly all the time. Any computer downtime can be extremely expensive, in terms of work left undone and sales not made, for example. When employees experience problems with their computer system, they call technical support for help. Technical support specialists investigate and resolve problems in computer functioning.