Technical Support Specialists

Technical support specialists investigate and resolve problems in computer functioning. They listen to customer complaints, walk customers through possible solutions, and write technical reports based on their work. Technical support specialists have different duties depending on whom they assist and what they fix. Regardless of specialty, all technical support specialists must be very knowledgeable about the products with which they work and be able to communicate effectively with users from different technical backgrounds. They must be patient and professional with frustrated users and be able to perform well under stress. Technical support is similar to solving mysteries, so support specialists should enjoy the challenge of problem solving and have strong analytical thinking skills. There are approximately 541,250 computer support specialists employed in the United States.

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Quick Facts
Alternate Title(s) Help Desk Specialists, Help Desk Technicians, Technical Support Specialists, User Support Specialists
Duties Investigate and resolve problems in computer and Internet functioning; listen to user complaints; walk users through possible solutions; write technical reports based on their work
Salary Range $25,000 to $100,000
Work Environment Primarily Indoors
Best Geographical Location(s) Opportunities are available throughout the country
Minimum Education Level
  • Associate's Degree
School Subjects
  • Computer Science
  • English
  • Mathematics
Experience Internships, volunteer or part-time experience
Personality Traits
  • Helpful
  • Problem-Solving
  • Technical
  • Computer
  • Interpersonal
  • Math
Certification or Licensing Recommended
Special Requirements None
Employment Prospects Good
Advancement Prospects Good
Outlook Faster than the Average
Career Ladder
  • Technical Support Manager or Software Engineer
  • Experienced Technical Support Specialist
  • Entry-Level Technical Support Specialist