Industries & Professions /
Technical Support Specialists
Technical support specialists investigate and resolve problems in computer functioning. They listen to customer complaints, walk customers through possible solutions, and write technical reports based on their work. Technical support specialists have different duties depending on whom they assist and what they fix. Regardless of specialty, all technical support specialists must be very knowledgeable about the products with which they work and be able to communicate effectively with users from different technical backgrounds. They must be patient and professional with frustrated users and be able to perform well under stress. Technical support is similar to solving mysteries, so support specialists should enjoy the challenge of problem solving and have strong analytical thinking skills. There are approximately 565,700 computer support specialists employed in the United States.