Restaurant and Food Service Managers

Restaurant and food service managers work in restaurants ranging from elegant hotel dining rooms to fast food restaurants. They may also work in food service facilities ranging from school cafeterias to hospital food services. Whatever the setting, these managers coordinate and direct the work of the employees who prepare and serve food and perform other related functions. Restaurant managers set work schedules for wait staff and host staff. Food service managers are responsible for buying the food and equipment necessary for the operation of the restaurant or facility, and they may help with menu planning. They inspect the premises periodically to ensure compliance with health and sanitation regulations. Restaurant and food service managers perform many clerical and financial duties, such as keeping records, directing payroll operations, handling large sums of money, and taking inventories. Their work usually involves much contact with customers and vendors, such as taking suggestions, handling complaints, and creating a friendly atmosphere. Restaurant managers generally supervise any advertising or sales promotions for their operations.

In some very large restaurants and institutional food service facilities, one or more assistant managers and an executive chef or food manager assist the manager. These specially trained assistants oversee service in the dining room and other areas of the operation and supervise the kitchen staff and preparation of all foods served.

Restaurant and food service managers are responsible for the success of their establishments. They continually analyze every aspect of its operation and make whatever changes are needed to guarantee its profitability.

These duties are common, in varying degrees, to both owner-managers of relatively small restaurants and to nonowner-managers who may be salaried employees in large restaurants or institutional food service facilities. The owner-manager of a restaurant is more likely to be involved in service functions, sometimes operating the cash register, waiting on tables, and performing a wide variety of tasks.

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