Reservation and Ticket Agents

Employment for reservation and ticket agents is expected to decline rapidly through 2022, according to the U.S. Department of Labor. Technology is changing the way consumers purchase tickets. Ticketless travel and electronic ticketing—automated reservations ticketing—is reducing the need for agents. In addition, many airports now have computerized kiosks that allow passengers to reserve and purchase tickets themselves. Passengers can also access information about fares and flight times on the Internet, where they can also make reservations and purchase tickets. However, for security reasons, all of these services cannot be fully automated, so the need for reservation and transportation ticket agents will never be completely eliminated.

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