Reservation and Ticket Agents

Airline reservation agents are sales agents who work in large central offices run by airline companies. Their primary job is to book and confirm reservations for passengers on scheduled flights. At the request of the customer or a ticket agent, they plan the itinerary and other travel arrangements. While some veteran agents may still use timetables, airline manuals, reference guides, and tariff books, this work is generally performed using specialized computer programs.

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