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Industries & Professions /
Property and Real Estate Managers
Most property and real estate managers are responsible for day-to-day management of residential and commercial real estate and usually manage several properties at one time. Acting as the owners' agents and advisers, they supervise the marketing of space, negotiate lease agreements, direct bookkeeping activities, and report to owners on the status of the property. They also negotiate contracts for trash removal and other services and hire the maintenance and on-site management personnel employed at the properties.
Some managers buy and develop real estate for companies that have widespread retail operations, such as franchise restaurants and hotel chains, or for companies that build such projects as shopping malls and industrial parks.
On-site managers are based at the properties they manage and may even live on the property. Most of them are responsible for apartment buildings and work under the direction of property managers. They train, supervise, and assign duties to maintenance staff; inspect the properties to determine what maintenance and repairs are needed; schedule routine service of heating and air-conditioning systems; keep records of operating costs; and submit cost reports to the property managers or owners. They deal with residents on a daily basis and are responsible for handling their requests for service and repairs, resolving complaints concerning other tenants, and enforcing rules and lease restrictions.
Apartment house managers work for property owners or property management firms and are usually on-site managers. They show apartments to prospective tenants, negotiate leases, collect rents, handle tenants' requests, and direct the activities of maintenance staffs and outside contractors.
Building superintendents are responsible for operating and maintaining the facilities and equipment of such properties as apartment houses and office buildings. At small properties, the superintendent may be the only on-site manager, reporting directly to property managers; at larger properties, superintendents may report to on-site managers and supervise maintenance staffs.
Housing project managers direct the operation of housing projects provided for such groups as military families, low-income families, and welfare recipients. The housing is usually subsidized by the government and may consist of single-family homes, multiunit dwellings, or house trailers.
Condominium managers are responsible to unit-owner associations and manage the services and commonly owned areas of condominium properties. They submit reports to the association members, supervise collection of owner assessments, resolve owners' complaints, and direct the activities of maintenance staffs and outside contractors. In some communities, such as planned unit developments, homeowners belong to associations that employ managers to oversee the homeowners' jointly used properties and facilities.
Real estate asset managers work for institutional owners such as banks and insurance companies. Their responsibilities are larger in scope. Rather than manage day-to-day property operations, asset managers usually have an advisory role regarding the acquisition, rehabilitation, refinancing, and disposition of properties in a particular portfolio, and they may act for the owner in making specific business decisions, such as selecting and supervising site managers, authorizing operating expenditures, reviewing and approving leases, and monitoring local market conditions.
Specialized property and real estate managers perform a variety of other types of functions. Market managers direct the activities of municipal, regional, or state markets where wholesale fruit, vegetables, or meat are sold. They rent space to buyers and sellers and direct the supervisors who are responsible for collecting fees, maintaining and cleaning the buildings and grounds, and enforcing sanitation and security rules. Public events facilities rental managers negotiate contracts with organizations that wish to lease arenas, auditoriums, stadiums, or other facilities that are used for public events. They solicit new business and renewals of established contracts, maintain schedules to determine the availability of the facilities for bookings, and oversee operation and maintenance activities.
Real estate firm managers direct the activities of sales agents who work for real estate firms. They screen and hire sales agents and conduct training sessions. They confer with agents and clients to resolve such problems as adjusting selling prices and determining who is responsible for repairs and closing costs. Business opportunity-and-property-investment brokers buy and sell business enterprises and investment properties on a commission or speculative basis. They investigate such factors as the financial ratings of businesses that are for sale, the desirability of a property's location for various types of businesses, and the condition of investment properties.
Businesses employ real estate managers to find, acquire, and develop the properties they need for their operations and to dispose of properties they no longer need. Real estate agents often work for companies that operate retail merchandising chains, such as fast food restaurants, gasoline stations, and apparel shops. They locate sites that are desirable for their companies' operations and arrange to purchase or lease them. They also review their companies' holdings to identify properties that are no longer desirable and then negotiate to dispose of them. (Real estate sales agents may also be called real estate agents, but they are not involved in property management.) Land development managers are responsible for acquiring land for such projects as shopping centers and industrial parks. They negotiate with local governments, property owners, and public interest groups to resolve issues that emerge for their companies' developments, and they arrange for architects to draw up plans and construction firms to build the projects.