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Industries & Professions /
Insurance Policy Processing Workers
Insurance policy processing workers are involved in all aspects of handling insurance applications and settling claims (or requests from policy holders regarding payment). The individual policies are sold by an insurance agent or broker, who sends the policies to processing workers and waits to see whether the company accepts the policy under the terms as written. The agent or the customer may contact policy processing workers many times during the life of a policy for various services. Claims examiners review settled insurance claims to verify that payments have been made according to company procedures and are in line with the information provided in the claim form. These professionals may also need to contact policy processing clerks in the course of reviewing settlements. While a policy processing worker may be assigned a variety of tasks, insurance companies increasingly rely on specialists to perform specific functions.