Insurance Claims Representatives

Insurance claims representatives, or claims adjusters, investigate claims for personal, casualty, or property loss or damages. They determine the extent of the insurance company's liability and try to negotiate an out-of-court settlement with the claimant. There are approximately 275,500 insurance claims adjusters, appraisers, examiners, and investigators employed in the United States.


Quick Facts
Alternate Title(s) Automobile Damage Appraisers, Claims Adjusters, Claims Agents for Petroleum, Claims Clerks, Claims Examiners, Inside Adjusters, Outside Adjusters, Telephone Adjusters
Duties Process claim files; determine coverage of policy; investigate and research claims; negotiate settlement; issue checks; determine the need for legal action and attend court hearings
Salary Range $25,000 to $100,000
Work Environment Indoors/Outdoors
Best Geographical Location(s) All metropolitan areas, specifically Dallas, Texas; Atlanta, Georgia; New York, New York; Chicago, Illinois; and Atlanta, Georgia
Minimum Education Level
  • Bachelor's Degree
School Subjects
  • Business
  • English
  • Mathematics
Experience On-the-job training
Personality Traits
  • Conventional
  • Organized
  • Realistic
Skills
  • Business Management
  • Leadership
  • Organizational
Certification or Licensing Required
Special Requirements None
Employment Prospects Fair
Advancement Prospects Good
Outlook Little Change or More Slowly than the Average
Career Ladder
  • Claims Supervisor
  • Insurance Claims Representative
  • Customer Service Representative

Related Industries

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