Human Services Workers

A group of teenagers in a large high school are concerned about the violence that threatens them every day. They have seen their friends and classmates hurt in the school's hallways, on the basketball court, and in the parking lot. In a place built for their education, they fear for their safety, and each of them has something to say about it. They have something to say to the administration, to the parents, and, most of all, to the kids who carry guns and knives to school. Human services workers come to their aid.

Human services workers step in to support the efforts of social workers, psychologists, and other professional agencies or programs. Human services workers may work in a school, a community center, a housing project, or a hospital. They may work as aides, assistants, technicians, or counselors. In the case of the high school students who want to improve conditions in their school, human services workers serve as group leaders under the supervision of a school social worker, meeting with some of the students to discuss their fears and concerns. They also meet with administrators, faculty, and parents. Eventually, they conduct a school-wide series of group discussions—listening, taking notes, offering advice, and most important, empowering people to better their communities and their lives.

The term "human services" covers a wide range of careers, from counseling prison inmates to counseling the families of murder victims; from helping someone with a disability find a job to caring for the child of a teenage mother during the school day. From one-on-one interaction to group interaction, from paperwork to footwork, human services workers focus on improving the lives of others. According to the National Organization for Human Services, there are more than 40 occupational titles of human services workers, including adult day care worker, child advocate, crisis intervention counselor, drug abuse counselor, gerontology aide, group activities aide, psychological aide, and social service aide. 

As society changes, so do the concerns of human services workers. New societal problems (such as the rapid spread of AIDS among teenagers and the threat of gang violence) require special attention, as do changes in the population (such as the increasing number of elderly people living on their own and the increasing number of minimum-wage workers unable to fully provide for their families). New laws and political movements also affect human services workers because many social service programs rely heavily on federal and state aid. Although government policy makers are better educated than the policy makers of years past, social service programs are more threatened than ever before. Despite all these changes in society and the changes in the theories of social work, some things stay the same—human services workers care about the well-being of individuals and communities. They are sensitive to the needs of diverse groups of people, and they are actively involved in meeting the needs of the public.

Human services workers have had many of the same responsibilities throughout the years. They offer their clients counseling, representation, emotional support, and the services they need. Although some human services workers assist professionals with the development and evaluation of social programs, policy analysis, and other administrative duties, most work directly with clients.

This direct work can involve aid to specific populations, such as ethnic groups, women, and the poor. Many human services workers assist poor people in numerous ways. They interview clients to identify needed services. They care for clients' children during job or medical appointments and offer clients emotional support. They determine whether clients are eligible for food stamps, Medicaid, or other welfare programs. In some food stamp programs, aides advise low-income family members how to plan, budget, shop for, and prepare balanced meals, often accompanying or driving clients to the store and offering suggestions on the most nutritious and economical food to purchase.

Some aides serve tenants in public housing projects. They are employed by housing agencies or other groups to help tenants relocate. They inform tenants of the use of facilities and the location of community services, such as recreation centers and clinics. They also explain the management's rules about sanitation and maintenance. They may at times help resolve disagreements between tenants and landlords.

Members of specific populations call on human services workers for support, information, and representation. The human services worker can provide these clients with counseling and emotional support and direct them to support groups and services. Social workers work with human services workers to reach out to the people; together, they visit individuals, families, and neighborhood groups to publicize the supportive services available.

Other clients of human services workers are those experiencing life-cycle changes. Children, adolescents, and the elderly may require assistance in making transitions. Human services workers help parents find proper day care for their children. They educate young mothers about how to care for an infant. They counsel children struggling with family problems or peer pressure. They offer emotional support to gay, lesbian, and bisexual teenagers and involve them in support groups. Some programs help the elderly stay active and help them prepare meals and clean their homes. They also assist the elderly in getting to and from hospitals and community centers and stay in touch with these clients through home visits and telephone calls.

Some human services workers focus on specific problems, such as drug and alcohol abuse. Human services workers assist in developing, organizing, and conducting programs dealing with the causes of and remedies for substance abuse. Workers may help individuals trying to overcome drug or alcohol addiction to master practical skills, such as cooking and doing laundry, and teach them ways to communicate more effectively with others. Domestic violence is also a problem receiving more attention, as more and more people leave abusive situations. Shelters for victims require counselors, assistants, tutors, and day care personnel for their children. Human services workers may also teach living and communication skills in homeless shelters and mental health facilities.

Record keeping is an important part of the duties of human services workers, because records may affect a client's eligibility for future benefits, the proper assessment of a program's success, and the prospect of future funding. Workers prepare and maintain records and case files of every person with whom they work. They record clients' responses to the various programs and treatment. They must also track costs in group homes in order to stay within budget.



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