Industries & Professions /
Hotel Desk Clerks
In general, hotel desk clerks are responsible for welcoming guests to a hotel and providing customer service during their stay. They also keep the hotel's information systems up to date. Many hotels now keep detailed information on their guests—such as the reason for their stay, their likes, and dislikes—and use this information for future marketing needs. Depending on the type or size of the hotel, they may also be responsible for working the switchboard, bookkeeping, house banks and petty cash, daily bank deposits, and recoding key cards. In addition, they must keep the front desk area clean and presentable. Their main duties can be separated into four categories: process reservations, register the guest, serve as primary guest liaison, and process guest departure.