Hotel and Motel Managers

Hotel and motel managers are responsible for the overall supervision of their establishment, the different departments, and their staff. They follow operating guidelines set by the owners, or if part of a chain, by the main headquarters and executive board. A general manager (GM) allocates funds to all departments, approves expenditures, sets room rates, and establishes standards for food and beverage service, decor, and all guest services. GMs tour their property every day, usually with the head of the housekeeping department, to make certain everything is clean and orderly. GMs are responsible for keeping their establishment's accounting books in order, doing or approving the advertising and marketing, maintaining and ordering supplies, and interviewing and training new employees. However, in large hotels and motels, the GM is usually supported by one or more assistants and departmental managers.


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