Industries & Professions /
Help Desk Representatives
The minimum formal education requirement for help desk representatives is a high school diploma, although you should also expect, at a minimum, some on-the-job training. Courses in computer science, math, and electronics will be useful, but don't underestimate the importance of people skills in this job. An understanding of psychology and strong communication skills are important in working closely with people who are having problems and often are distraught or angry. You'll also need a mastery of English and speech, so take these classes. As a help desk representative, you'll need not only technical knowledge, but also the ability to explain procedures and give instructions in a way that's easily understood, often to people who have little technical knowledge or experience. Depending on the nature of your job, you might have to provide assistance online (by writing) or orally (over the phone).