Health Care Insurance Navigators

Health Care Insurance Navigator Meets Client

Health care insurance navigators assist individuals and families, as well as small businesses who seek insurance through the health insurance marketplace or exchanges; these exchanges have been implemented in states throughout the country as a result of federal law to require health insurance coverage for Americans not otherwise covered by private health insurance plans. The navigator’s role is to educate consumers about their insurance options in the marketplace, and help them to compare and determine what choices may be best for each individual or group, assist with the enrollment process in a qualified health plan, and direct consumers to resources necessary to address any problems related to the insurance plans

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Quick Facts
Alternate Title(s) Health Insurance Navigators, Federal Exchange Navigators, Affordable Care Act Navigators, Health Insurance In-Person Assisters, IPAs (New York), Certified Enrollment Counselors (California)
Duties Educate the public and raise awareness about qualified health plans, private insurance, and public health programs; attend and participate in community outreach events; provide information to help individual consumers review and choose health insurance options; assist with application and enrollment in qualified health plans; explain availability of premium tax credits
Salary Range $25,000 to $50,000
Work Environment Primarily Indoors
Best Geographical Location(s) Positions available throughout the country; most demand in states with a state-based or state partnership marketplace such as California, Colorado, Connecticut, Florida, Texas, Massachusetts, and New York
Minimum Education Level
  • High School Diploma
  • Some Postsecondary Training
School Subjects
  • Family and Consumer Science
  • Health
  • Speech
Experience One to two years experience preferred
Personality Traits
  • Helpful
  • Outgoing
  • Problem-Solving
  • Foreign Language
  • Interpersonal
  • Public Speaking
Certification or Licensing None
Special Requirements Fingerprinting and criminal background checks; valid driver's license and foreign language skills for some positions
Employment Prospects Good
Advancement Prospects Fair
Outlook Faster than the Average
Career Ladder
  • Health Care Insurance Administrator
  • Health Care Insurance Navigator
  • Certified Application Counselor

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