Ground Services Workers

Airman Waves in Refueler Aircraft

Ground service workers play a significant role in the aviation industry. They ensure the safety, security, and comfort of passengers, oversee the loading and unloading of cargo and baggage, and prepare aircraft for flight. Their level of organization determines how smoothly the flight process will be for passengers and flight crew.

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Quick Facts
Alternate Title(s) Aircraft Fuelers, Aircraft Servicers, Air Freight Agents, Baggage and Air Cargo Handlers, Baggage Service Agents, Cabin Service Workers, Food Service Workers, Fuel Truck Drivers, Operations Agents, Ramp Agents, Ramp Service Workers
Duties Load and unload cargo and baggage, prepare aircraft for flight, and perform other support duties at airports
Salary Range Below $25,000 to $100,000
Work Environment Indoors/Outdoors
Best Geographical Location(s) Opportunities exist in all regions but are best in large, metropolitan areas
Minimum Education Level
  • High School Diploma
School Subjects
  • Mathematics
  • Physical Education
  • Technical/Shop
Experience On-the-job training
Personality Traits
  • Hands On
  • Realistic
  • Technical
  • Interpersonal
  • Mechanical/Manual Dexterity
Certification or Licensing Required
Special Requirements Must be 18 to 21 years of age; some positions may require a driver's license
Employment Prospects Good
Advancement Prospects Good
Outlook Little Change or More Slowly than the Average
Career Ladder
  • Supervisor or Manager
  • Experienced Ground Services Worker
  • Entry-Level Ground Services Worker