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Industries & Professions /
Customer Service Representatives
A high school diploma is required for most customer service
representative positions. High school courses that emphasize
communication, such as English and speech, will help you learn to
communicate clearly. Any courses that require collaboration with
others will also help to teach diplomacy and tact-two important
aspects of customer service. Business courses will help you get a
good overview of the business world, one that is dependent on
customers and customer service. Computer skills are also very
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