Customer Service Representatives

Customer Service Reps at Call Center

Customer service representatives, sometimes called customer care representatives, work with customers of one or many companies, assist with customer problems, or answer questions. They provide customers with information about the company's products and services. Customer service representatives work in many different industries to provide "frontline" customer service in a variety of businesses. Most customer service representatives work in an office setting, although some may work in other locations to better meet customer needs. More than 2.5 million customer service representatives are employed in the United States.

Next Section: History

Quick Facts
Alternate Title(s) Customer Care Representatives
Duties Answer customer inquiries by telephone, e-mail, or online chat; ask questions and assess customers' responses to identify the problem; research customers' account records; suggest solutions or direct customers to the correct department for solutions
Salary Range Below $25,000 to $75,000
Work Environment Primarily Indoors
Best Geographical Location(s) Major urban areas, especially New York City, Chicago, Atlanta, Los Angeles, and Dallas
Minimum Education Level
  • High School Diploma
  • Some Postsecondary Training
School Subjects
  • Business
  • English
  • Speech
Experience On-the-job training
Personality Traits
  • Conventional
  • Helpful
  • Outgoing
  • Business Management
  • Interpersonal
  • Public Speaking
Certification or Licensing Recommended
Special Requirements None
Employment Prospects Good
Advancement Prospects Good
Outlook Faster than the Average
Career Ladder
  • Customer Service Manager
  • Customer Service Representative
  • Sales Associate