Customer Service Directors

Customer Service Director Monitors Employees

Customer service directors, directors of customer service, or customer service managers are the individuals responsible for assuring the highest level of customer satisfaction for an organization. They direct and oversee an organization's customer service policies and objectives establishing and developing policies and procedures.

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Quick Facts
Alternate Title(s) Directors of Customer Service, Customer Service Managers
Duties Directing and overseeing a company's customer service policies, objectives, and department; developing and establishing policies and procedures for handling customer complaints, calls, and correspondence; determining customer service standards; interceding in customer complaints; putting together a customer service team; training customer service department
Salary Range $50,000 to $100,000+
Work Environment Primarily Indoors
Best Geographical Location(s) Opportunities exist in all regions
Minimum Education Level
  • High School Diploma
School Subjects
  • Business
  • Speech
Experience Five to seven years experience
Personality Traits
  • Helpful
  • Problem-Solving
  • Talkative
Skills
  • Business Management
  • Interpersonal
  • Public Speaking
Certification or Licensing None
Special Requirements None
Employment Prospects Fair
Advancement Prospects Fair
Outlook Faster than the Average
Career Ladder
  • Vice President of Customer Service or Vice President of Operations
  • Senior Director of Customer Care
  • Customer Service Director
  • Customer Service Assistant Director
  • Customer Service Representative