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Industries & Professions /
Computer Support Specialists
Computer support specialists investigate and resolve problems in computer functioning. They listen to customer complaints, walk customers through possible solutions, and write technical reports based on their work. Computer support specialists have different duties depending on whom they assist and what they fix or troubleshoot. Computer user support specialists generally work with individuals while computer network support specialists mainly work with other information technology professionals to provide technical help for a network. There are approximately 770,000 computer support specialists employed in the United States. They are also known as help desk specialists, help desk technicians, and technical support specialists.