Industries & Professions /
Computer Support Specialists
It is relatively rare today to find a business that does not rely on computers for at least something. Some use them heavily and in many areas: daily operations, such as employee time clocks; monthly projects, such as payroll and sales accounting; and major reengineering of fundamental business procedures, such as form automation in government agencies, insurance companies, and banks. Additionally, the Internet has become a key place to gather information, buy products or services, and conduct business. As more companies become reliant on computers and the Internet, it becomes increasingly critical that they function properly all the time. Any computer or Internet downtime can be extremely expensive, in terms of work left undone and sales not made, for example. When employees experience problems with their computer system or Internet, they call computer support for help. Computer support specialists investigate and resolve problems in computer and Internet functioning.