Computer Support Specialists

Computer support specialists investigate and resolve problems in computer functioning. They listen to customer complaints, walk customers through possible solutions, and write technical reports based on their work. Computer support specialists have different duties depending on whom they assist and what they fix or troubleshoot. Computer user support specialists generally work with individuals while computer network support specialists mainly work with other information technology professionals to provide technical help for a network. There are approximately 706,000 computer support specialists employed in the United States.


Quick Facts
Duties Investigate and resolve problems in computer and Internet functioning; listen to customer complaints; walk customers through possible solutions; write technical reports based on their work
Alternate Title(s) Help Desk Specialists, Help Desk Technicians, Network Support Specialists, User Support Specialists, Technical Support Specialists
Salary Range $25,000 to $100,000
Employment Prospects Good
Advancement Prospects Good
Work Environment Primarily Indoors
Best Geographical Location(s) Opportunities are available throughout the country
Education and Training
  • Associate's Degree
  • Bachelor's Degree
Related School Subjects
  • Computer Science
  • Foreign Language
  • Mathematics
Experience Experience working with common software and operating systems via internships, volunteer opportunities, or part-time jobs will be useful
Skills
  • Computer
  • Foreign Language
  • Scientific
Personality Traits
  • Curious
  • Helpful
  • Problem-Solving
Licensure/Certification Recommended
Special Requirements None
Career Ladder
  • Help Desk Specialist
  • Help Desk Technician
  • User Support Specialist
  • Technical Support Specialist

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