Computer Support Specialists

Computer Support Specialist at Work

Computer support specialists investigate and resolve problems in computer functioning. They listen to customer complaints, walk customers through possible solutions, and write technical reports based on their work. Computer support specialists have different duties depending on whom they assist and what they fix or troubleshoot. Computer user support specialists generally work with individuals while computer network support specialists mainly work with other information technology professionals to provide technical help for a network. There are approximately 770,000 computer support specialists employed in the United States. They are also known as help desk specialists, help desk technicians, and technical support specialists.

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Quick Facts
Alternate Title(s) Help Desk Specialists, Help Desk Technicians, Network Support Specialists, Technical Support Specialists, User Support Specialists
Duties Investigate and resolve problems in computer and Internet functioning; listen to customer complaints; walk customers through possible solutions; write technical reports based on their work
Salary Range $25,000 to $100,000+
Work Environment Primarily Indoors
Best Geographical Location(s) Opportunities are available throughout the country
Minimum Education Level
  • Associate's Degree
  • Bachelor's Degree
School Subjects
  • Computer Science
  • Foreign Language
  • Mathematics
Experience Internships
Personality Traits
  • Curious
  • Helpful
  • Problem-Solving
  • Computer
  • Foreign Language
  • Scientific
Certification or Licensing Recommended
Special Requirements None
Employment Prospects Good
Advancement Prospects Good
Outlook Faster than the Average
Career Ladder
  • Manager
  • Help Desk Specialist
  • Help Desk Technician
  • User Support Specialist
  • Technical Support Specialist