Collection Workers

Collection Agent with Couple

Collection workers—sometimes known as bill collectors, collection correspondents, or collection agents—are employed to persuade people to pay their overdue bills. Some work for collection agencies (which are hired by the business to which the money is owed), while others work for department stores, hospitals, banks, public utilities, and other businesses. Collection workers contact delinquent debtors, inform them of the delinquency, and either secure payment or arrange a new payment schedule. If all else fails, they might be forced to repossess property or turn the account over to an attorney for legal proceedings. There are approximately 318,970 bill and account collectors employed in the United States.

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Quick Facts
Alternate Title(s) Bill Collectors, Collection Agents, Collection Correspondents, Skip Tracers
Duties Persuade people to pay their overdue bills; arrange payment schedules; track down those who have "skipped" out on their debts
Salary Range Below $25,000 to $50,000
Work Environment Primarily Indoors
Best Geographical Location(s) Opportunities are available throughout the country, but are best in large, metropolitan areas, Los Angeles, Atlanta, Chicago, New York, Dallas, and Houston have the highest level of employment for collection workers.
Minimum Education Level
  • High School Diploma
School Subjects
  • Computer Science
  • Psychology
  • Speech
Experience On-the-job training
Personality Traits
  • Conventional
  • Organized
  • Talkative
  • Computer
  • Interpersonal
  • Public Speaking
Certification or Licensing Recommended
Special Requirements None
Employment Prospects Poor
Advancement Prospects Good
Outlook Decline
Career Ladder
  • Supervisor or Collection Manager
  • Experienced Collection Worker
  • Entry-Level Collection Worker