Client Services Managers

Client Services Manager Monitor Employee

Client services managers, also called customer relations managers, direct the customer or client relations department of a business. They act as a liaison between businesses and customers, and answer questions, and assist customers in solving problems with company products and services. They oversee the client or customer relations department and supervise representatives.

Next Section: History

Quick Facts
Alternate Title(s) Customer Relations Managers
Duties Supervising customer and client service representatives; directing the processing of orders; streamlining operations; training customer service representatives; providing product training to customers; acting as a point of contact between a business and its customers; resolving customer issues
Salary Range $25,000 to $100,000
Work Environment Primarily Indoors
Best Geographical Location(s) Opportunities exist throughout the country
Minimum Education Level
  • Bachelor's Degree
School Subjects
  • Business
  • English
  • Psychology
Personality Traits
  • Helpful
  • Organized
  • Problem-Solving
  • Business Management
  • Interpersonal
  • Leadership
Certification or Licensing Recommended
Special Requirements None
Employment Prospects Good
Advancement Prospects Fair
Outlook Faster than the Average
Career Ladder
  • General Operations Manager
  • Client Services Director
  • Client Services Manager
  • Client Services Supervisor
  • Client Services Representative