Client Services Managers

Client Services Manager Monitor Employee

Client services managers, also called customer relations managers, direct the customer or client relations department of a business. They act as a liaison between businesses and customers, and answer questions, and assist customers in solving problems with company products and services. They oversee the client or customer relations department and supervise representatives.

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Quick Facts
Alternate Title(s) Customer Relations Managers
Duties Supervising customer and client service representatives; directing the processing of orders; streamlining operations; training customer service representatives; providing product training to customers; acting as a point of contact between a business and its customers; resolving customer issues
Salary Range $25,000 to $100,000
Work Environment Primarily Indoors
Best Geographical Location(s) Opportunities exist throughout the country
Minimum Education Level
  • Bachelor's Degree
School Subjects
  • Business
  • English
  • Psychology
Personality Traits
  • Helpful
  • Organized
  • Problem-Solving
Skills
  • Business Management
  • Interpersonal
  • Leadership
Certification or Licensing Recommended
Special Requirements None
Employment Prospects Good
Advancement Prospects Fair
Outlook Faster than the Average
Career Ladder
  • General Operations Manager
  • Client Services Director
  • Client Services Manager
  • Client Services Supervisor
  • Client Services Representative