Chief Customer Officers

Chief Customer Officer Gets Talks to Customer

Chief customer officers, also known as CCOs or chief experience officers, attend to a company's customers as the most important asset of the business. They are part of the executive or "C" (corporate) suite in a company. They are responsible for the total relationship with an organization's customers and make sure that the company delivers a positive experience for every customer whether he or she wants information, is ordering products or services, dealing with problems, or in need of answers to questions.

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Quick Facts
Alternate Title(s) Chief Client Officers, Chief Experience Officers, CCOs,
Duties Develop customer-oriented policies, strategic plans and protocols for all departments; create and set a vision for the company's dealings with customers; advise key management on how to make the company more customer-centric; collaborate with executive team on key customer service decisions
Salary Range $50,000 to $100,000+
Work Environment Primarily Indoors
Best Geographical Location(s) Opportunities exist in all regions
Minimum Education Level
  • Bachelor's Degree
School Subjects
  • Business
  • Psychology
  • Speech
Experience Eight to ten years experience
Personality Traits
  • Helpful
  • Organized
  • Problem-Solving
Skills
  • Business Management
  • Interpersonal
  • Sales
Certification or Licensing Recommended
Special Requirements None
Employment Prospects Fair
Advancement Prospects Fair
Outlook About as Fast as the Average
Career Ladder
  • Chief Executive Officer or Chief Operations Officer
  • Chief Customer Officer
  • Director of Customer Service
  • Assistant Director of Customer Service or Customer Relations