Baggage Porters and Bellhops

Baggage porters and bellhops, known at some hotels as uniformed service attendants, bell attendants, or guest services attendants, are considered front-of-the-house jobs in the hotel industry. They are responsible for carrying guests' luggage to their room upon arrival and back to the lobby when they depart. At times they may be asked to run errands or deliver items for guests. Though bellhops work from the bellstand—a desk or podium located in the hotel lobby—their work takes them all over the hotel property. Bellhops are also employed at airports, bus terminals, train stations, and just about any place of travel. There are about 43,790 baggage porters and bellhops employed at hotels and transportation terminals in the United States.


Quick Facts
Duties Carry travelers’ luggage to their rooms or through airports, bus terminals, or train stations; run errands or deliver items for hotel guests
Alternate Title(s) Bell Attendants, Guest Services Attendants, Red Caps, Skycaps, Uniformed Service Attendants
Salary Range Below $25,000 to $50,000
Employment Prospects Good
Advancement Prospects Fair
Work Environment Primarily Indoors
Best Geographical Location(s) Opportunities are available throughout the country, but are best in large, metropolitan areas
Education and Training
  • High School Diploma
Related School Subjects
  • Foreign Language
  • Physical Education
  • Speech
Experience Prior experience is helpful but not required
Skills
  • Foreign Language
  • Interpersonal
Personality Traits
  • Athletic
  • Conventional
  • Outgoing
Licensure/Certification Recommended
Special Requirements None
Career Ladder
  • Bell Captain or Bellstand Manager
  • Experienced Baggage Porter/Bellhop
  • Entry-Level Baggage Porter/Bellhop