Baggage Porters and Bellhops

Bellhop Uses Baggage Cart

Baggage porters and bellhops, known at some hotels as uniformed service attendants, bell attendants, or guest services attendants, are considered front-of-the-house jobs in the hotel industry. They are responsible for carrying guests' luggage to their room upon arrival and back to the lobby when they depart. At times they may be asked to run errands or deliver items for guests. Though bellhops work from the bellstand—a desk or podium located in the hotel lobby—their work takes them all over the hotel property. Bellhops are also employed at airports, bus terminals, train stations, and just about any place of travel. According to the U.S. Department of Labor, in May 2014 there were about 44,000 baggage porters and bellhops employed at hotels and transportation terminals in the United States.

Next Section: History

Quick Facts
Alternate Title(s) Bell Attendants, Guest Services Attendants, Red Caps, Skycaps, Uniformed Service Attendants
Duties Carry travelers’ luggage to their rooms or through airports, bus terminals, or train stations; run errands or deliver items for hotel guests
Salary Range Below $25,000 to $50,000
Work Environment Primarily Indoors
Best Geographical Location(s) Opportunities are available throughout the country, but are best in large, metropolitan areas
Minimum Education Level
  • High School Diploma
School Subjects
  • Foreign Language
  • Physical Education
  • Speech
Experience On-the-job training
Personality Traits
  • Athletic
  • Conventional
  • Outgoing
  • Foreign Language
  • Interpersonal
Certification or Licensing Recommended
Special Requirements None
Employment Prospects Good
Advancement Prospects Good
Outlook About as Fast as the Average
Career Ladder
  • Bell Captain or Bellstand Manager
  • Experienced Baggage Porter/Bellhop
  • Entry-Level Baggage Porter/Bellhop